Privacy Policy

đź”’ Novaxa Privacy Policy

At Novaxa Nutrition, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, purchase our supplements, or engage with our brand in any way. By using our website and services, you agree to the practices outlined below. We encourage you to read this policy carefully to understand your rights and our obligations.

1. Information We Collect

When you use the Novaxa website or place an order, we may collect several types of information to help us provide a better customer experience:

  • Personal Information: Such as your name, shipping/billing address, phone number, email address, and payment details (only processed through secure third-party gateways, never stored on our servers).

  • Account Data: If you create a Novaxa account, we collect login credentials, order history, and product preferences.

  • Order & Transaction Data: Information related to the products you purchase, subscription renewals, and refunds.

  • Device & Technical Information: Your IP address, browser type, operating system, referral source, and browsing patterns to help us optimize our site.

  • Cookies & Tracking: We use cookies, pixels, and analytics tools to understand user behavior, personalize your experience, and deliver relevant promotions.

We never collect more than what is necessary, and we never sell your information to third parties.

2. How We Use Your Information

Your data allows us to serve you better and ensure your interactions with Novaxa are smooth and secure. We use your information for:

  • Order Fulfillment: Processing payments, shipping products, and providing tracking updates.

  • Customer Support: Responding to questions, resolving issues, and handling return or refund requests.

  • Personalization: Recommending supplements based on your order history and preferences.

  • Marketing & Promotions: With your consent, sending you newsletters, product updates, and exclusive offers.

  • Legal Compliance: Maintaining accurate records to comply with laws and regulations for dietary supplement sales.

  • Security: Monitoring for fraud, unauthorized activity, or misuse of our website.

3. Data Protection & Security

We understand that your information is sensitive and deserves maximum protection. To ensure this:

  • We use SSL encryption on all pages that involve data entry.

  • Payments are processed through PCI-compliant gateways (e.g., Stripe, PayPal) — Novaxa never stores your credit card details.

  • Regular audits and monitoring help us prevent data breaches.

  • Access to personal data is restricted only to authorized Novaxa employees who require it for business purposes.

Despite strong safeguards, no system is 100% secure. By using our website, you acknowledge the inherent risks of online data transfer.

4. Sharing of Information

We respect your privacy and only share your data when necessary:

  • With Service Providers: Third parties like shipping carriers, payment processors, and analytics providers.

  • With Legal Authorities: When required by law, court order, or to enforce our Terms of Service.

  • Business Transfers: In case of merger, acquisition, or sale of Novaxa assets, your information may be transferred as part of the transaction.

We never sell, rent, or trade your information for commercial gain.

5. Cookies & Tracking Technologies

Novaxa uses cookies and related technologies to:

  • Recognize you when you return to our site.

  • Store items in your shopping cart between sessions.

  • Track site usage and performance through Google Analytics and similar tools.

  • Deliver relevant product ads on platforms like Facebook or Instagram and Tiktok .

You may disable cookies in your browser settings, but doing so may affect site functionality.

6. Your Rights & Choices

You have full control over your information. Your rights include:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to update or fix incorrect details.

  • Deletion: Request removal of your personal data, except when required for legal or accounting purposes.

  • Marketing Preferences: Opt out of promotional emails anytime using the “Unsubscribe” link.

  • Cookies Control: Adjust your cookie preferences through your browser.

To exercise your rights, email us at Support@thenovaxa.com.

7. Data Retention

We keep your personal information only as long as necessary:

  • To fulfill your orders and provide ongoing customer service.

  • To comply with tax, accounting, and regulatory obligations.

  • For historical purchase records and dispute resolution.

After retention periods expire, data is securely deleted.

8. Children’s Privacy

Our website and supplements are not intended for children under 18 years old. We do not knowingly collect personal information from minors. If you believe your child has provided us data, contact us immediately so we can remove it.

9. International Customers

If you access our website from outside the United States, you acknowledge and consent that your information may be transferred to and processed in the U.S., where data protection laws may differ from your country.

10. Updates to This Policy

Novaxa may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When updates occur, we will revise the “Effective Date” at the top. Significant changes will be communicated via email or a website notice.

11. Contact Information

For any questions or concerns about this Privacy Policy, contact us:

Novaxa Nutrition
Email: Support@thenovaxa.com